Rental Terms & Policy

Reserving your items

  • A 50% NON-REFUNDABLE deposits is required when placing a reservation in person by Cash, Debit or Credit.

Rental Rates

  • All Rentals rates are based on one day use only. For an extended time period please call for pricing.

Finalizing Order

  • Reductions up to 20% of original quantities order can be done, without charge, by phone, email or in person, if made within 14 business days of the scheduled delivery date.
  • The remaining balance plus a damage deposit must be paid in full 2 weeks before your event.

Damage Deposit

  • Rentals of china, glassware, linen or tents will require a DAMAGE DEPOSIT upon receipt final payment before delivery. Broken items will be charged at replacement value.
  • Please check your order carefully upon receipt and contact us immediately to report any missing or damaged items. Failure to notify us may result in charges.
  • To avoid any additional costs, please ensure that all rental items and packing containers are under cover from the elements and in a secure area until time of pick up.
  • Damage Deposit will be held for 5 to 7 business days after rentals are return. Any missing or damaged items will be deducted from this deposit; the cost of breakage will vary depending on the article.
  • Full amount of the deposit less the cost of any damaged items will be return once your order has been return and washed, and counted

Dishware/linen Rentals

  • All dishes must be scraped and rinsed and returned to shipping containers provided. All glassware must be emptied and replaced, up right in the boxes provided.
  • Dishware returned dirty will result in a minimum cleaning charge of 25% of the total bill.

Linen Rentals

  • Shake out any debris and place linen in bags. Any damage to linen or skirting will be charge at replacement cost.

Deliveries and Pickups

  • Deliveries are typically made the day of the function, or one day prior. For larger scale events, when a tent is involved, we may begin installation as many as 2-3 days in advance.
  • At time of booking, we will provide a four hour AM or PM delivery window
  • Requests for deliveries/pickups outside of regular business hours must be made when placing your order and additional charges will apply.
  • Rental equipment will be delivered to a ground level dock, door, garage, or backyard with immediate accessibility to our trucks, unless a tent rental is involved.
  • Additional charges will apply if the delivery location is up or down stairs, requires the use of an elevator, or is in a difficult to access area. Information regarding delivery specifics must be provided when you place your order.
  • Set up and dismantling of rental equipment is not included in the rental fee (some tents and dance floors and staging excluded).
  • It is your responsibility to arrange for the set up and dismantling of tables, chairs and other rental items.
  • Unless arrangements are made prior to setup and dismantling, upon delivery, our drivers will leave all goods neatly stacked in a single area.
  • In preparation for pick up, tables, chairs and other rental items must be gathered together and stacked, in the same manner as they were when dropped off.
  • Rental items not ready for pick up at the originally scheduled time will result in additional fees.

Unused items

  • There are no refunds for unused equipment. All dishware, glassware that leaves our building must be washed on return, whether used or not.
  • There is no credit for unused or clean linen because payment to the supplier was already made.

Cancellations

  • For all rental orders, a 50% non-refundable deposit is requested at time of booking. Cancellations of an order will result in the initials deposit being lost. Rental orders that have been loaded and or are en route to the location, the client will be responsible for the full value of the order.