Frequently Asked Questions
Reservations are on a first come first serve basis. We try to accommodate your needs as best we can however the earlier the better.
How are your rental rates charged?
All Rentals rates are based on one day use only. For an extended time period please call for pricing.
Accepted methods of payment can be made via cash, e transfer or credit card (visa or mastercard). There is a 3% service charge if using credit card. We do not accept American Express or personal cheques. On orders under $500.00 a 50% NON REFUNDABLE deposit is required while orders in excess of $500.00 require a 30% NON REFUNDABLE deposit to secure the rentals for your order.
Can I change or cancel rental items?
Reductions up to 20% of original quantities order can be done, without charge, by phone, email or in person, if made within 14 business days of the scheduled delivery date.
Do I need to be present to receive a delivery?
Deliveries are typically made the day of the function, or one day prior. When a tent is involved, we may begin installation as many as 2-3 days in advance. We recommend having someone present to receive the delivery.
By what time will my delivery be made?
Deliveries are typically made the day of the function, or one day prior. When a tent is involved, we may begin installation as many as 2-3 days in advance. At time of booking, we will provide a four hour AM or PM delivery window. Requests for deliveries/pickups outside of regular business hours must be made when placing your order and additional charges will apply.
Will your delivery people set-up the equipment?
Set up and dismantling of rental equipment is not included in the rental fee (excluding staging) It is your responsibility to arrange for the set up and dismantling of tables, chairs and other rental items. Unless arrangements are made prior to setup and dismantling, upon delivery, our drivers will leave all goods neatly stacked in a single area.
Will you deliver to the backyard?
If items are being delivered and picked up to and from a backyard space there will be a minimum charge added. It is however subject to change based on the difficulty level and time on site. If we are not informed ahead of time of the location, the items will be delivered and picked up from an easily accessible area.
How do I prepare for pickup?
In preparation for pick up, tables, chairs and other rental items must be gathered together and stacked, in the same manner as they were when dropped off. Rental items not ready for pick up at the originally scheduled time will result in additional fees.
What is your cancellation policy?
For all rental orders, a 50% non-refundable deposit is requested at time of booking. Cancellations of an order will result in the initial deposit being forfeit. Rental orders that have been loaded and or are en route to the location, the client will be responsible for the full value of the order.
Is there a minimum order?
There are certain circumstances where a minimum order charge is necessary. This will be presented before any deposits, payments or confirmations of bookings are agreed to.
What is the damage waiver?
The Customer is responsible for breakage, loss, damage and return of the equipment in same condition as received. We do understand however that “small things happen” which is what the damage waiver covers.